General

In these terms and conditions, Rockwood Leisure (Pty) Ltd incorporates the Rockwood Karkloof Lodge Collection, Karkloof Nature Reserve, Leopards Bush Nature Reserve and the Karkloof Forest Lodge.

Payment

All reservations are made on a pre-payment basis as outlined when bookings are reserved. Should payment not be timeously received, Rockwood Leisure reserves the right to automatically cancel such reserved accommodation.

Cancellations

Rockwood Lesiure reserves the right to charge the following cancellation fees should a confirmed reservation be cancelled within the following period-
5% cancellation fee if cancelled more than 30 days prior to arrival
50% cancellation fee if cancelled less than 14 days prior to arrival
100% cancellation fee if cancelled less than 7 days prior to arrival or no show.
Should cancelled accommodation be resold, cancellation fees shall be refunded less a 10% handling charge